Decision rights and escalation workshop
Ambiguous decision rights push supervisors back into doing the work. This full-day workshop maps who decides, who is consulted, and how to escalate—so response times drop and accountability rises.
Agenda
Overview of decision rights and escalation concepts, and why clarity matters in operations.
RACI basics (Responsible, Accountable, Consulted, Informed) with real operating examples.
Participants map current roles and processes and identify common decision points and escalations.
Small groups build job-specific RACI matrices or escalation protocols with the facilitator.
Scenario-based practice and role-playing for application.
Review outputs, action commitments, next steps for implementation, and Q&A.
Typical full-day outline. Timing is adjusted to your group.
Deliverables: RACI and escalation protocols
- Job-specific decision-rights framework (RACI matrices)
- Custom escalation protocols tailored to your operation
- Increased confidence in delegating decisions
- Faster responses to production changes
- Enhanced team accountability and less downtime caused by unclear procedures
Who should attend
Supervisors and team leads who make or escalate decisions every shift, plus the managers they escalate to. Including both groups in the room is what makes the agreements stick.
How it fits supervisor training
Decision rights are the foundation for everything else. Once supervisors know what they decide and when to escalate, supervisor training and leadership training for supervisors have something to build on. The workshop is also the practical first step in organizational design consulting.
Frequently asked questions
How long is the workshop?
It runs as a full-day session, about 4–6 hours including breaks, to allow interactive discovery, process mapping, scenario practice, and documentation without rushing.
What do participants take away?
A tailored decision-rights framework such as RACI matrices, custom escalation protocols, and action commitments for implementation.
How many people should attend?
Supervisors and team leads who share decisions and escalations, ideally with their manager. We size the sessions to your group and the complexity of your processes.
Can it run on-site?
Yes. It can be delivered on-site or virtually.
Book a diagnostic conversation
Talk through supervisor training, new manager training, or a leadership development program for your operation.